In short
- RenderCore works offline. Your audio and video files are processed only on your own computer and are never uploaded.
- By default, RenderCore sends a few anonymous usage counts (app opened, video rendered, license activated). They contain no personal data and no file names. You can turn this off at any time.
- If you activate a license, the order number or license key you enter and a device identifier are sent to our license server so we can verify your purchase.
- We do not sell your data, use it for advertising, or share it with data brokers.
1. Who we are
RenderCore is made by Nebado Labs, an independent software developer (“we”, “us”). For any privacy question or request, contact us at contact@nebado.com.
2. Your files stay on your computer
RenderCore renders videos locally with FFmpeg. The media files you select, the videos you create, their names and folder locations are never transmitted to us or to anyone else.
3. Anonymous usage statistics
To understand how many people use RenderCore and which features matter, the app sends a small message to app.nebado.com in these situations:
| When | What is sent |
|---|---|
| First launch after installation | “install” event |
| App opened (at most once per day) | “open” event |
| A video finishes rendering | “render” event, horizontal or vertical format, and the length range (for example “1–3 hours”) |
| A license is activated | “activate” event and the store type (for example “etsy”) |
Every message also includes the RenderCore version, whether the app is in trial or full mode, and a random installation ID. This ID is generated on your computer, is not derived from your hardware, and cannot be linked to your name, email or license.
What is never sent in usage statistics
- Your name, email address or license key
- Your device ID or hardware information
- File names, folder paths or any media content
Country
When a message arrives, our server uses your IP address once to look up the country through the geolocation service ip-api.com. Only the country name is stored; the IP address is not stored with usage statistics.
How to turn it off
On first launch RenderCore shows a notice where you can choose Turn off. You can change this at any time with the “Anonymous usage statistics: On/Off” switch at the bottom-left of the app window. When it is off, no usage messages are sent at all. If your computer is offline, nothing is sent and the app keeps working normally.
4. License activation
RenderCore can be used as a free trial without any registration. If you buy a license and activate it, the app connects to activate.nebado.com and sends:
- the order number or license key you enter;
- a device identifier generated from your Windows installation, so the license is bound to one computer.
To verify the purchase, our server may query the store where you bought it (for example Etsy). From that store we receive and keep the order reference, the purchased product and, where the store provides it, the buyer's email address. We use this only to verify, manage and support your license (for example, to move it to a new computer).
While a license is active, RenderCore may check its status with our server about once a week when an internet connection is available. This check sends only the signed license file issued at activation.
5. Download and short links
Links on our pages and social profiles (for example app.nebado.com/getrendercore) count clicks so we can see which channels people come from. For each click our server records the date and time, the link, the referring website, the browser’s user-agent, an approximate country and city, and the IP address. These records are used only for statistics and abuse protection.
6. Legal basis (EEA/UK users)
- Anonymous usage statistics and link statistics: our legitimate interest in understanding and improving our product. You can object at any time by turning statistics off or by contacting us.
- License activation and support: performance of the contract when you purchase a license.
7. Who processes data
- Our hosting provider, which runs the servers for
app.nebado.comandactivate.nebado.com. - ip-api.com, used to look up an approximate location from an IP address.
- The store you purchased from (for example Etsy), which handles payment under its own privacy policy and confirms your order to us.
We do not sell personal data or share it for advertising.
8. How long we keep data
- Anonymous usage statistics: up to 24 months.
- Link click records: up to 24 months.
- License records: for as long as the license exists, so that you can reinstall or move it, and as required by law.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict its processing, and to complain to your data protection authority. Write to contact@nebado.com. Because usage statistics are anonymous, we may not be able to identify which records belong to you; if you share the random installation ID from the file telemetry.json in RenderCore’s settings folder, we will delete its records.
10. Children
RenderCore is not directed at children under 13 (or under 16 where local law requires), and we do not knowingly collect their personal data.
11. Changes to this policy
If we change this policy, we will update the effective date above. Significant changes will be announced in the app or on this page.